FREQUENTLY ASKED QUESTIONS

Have you got a question that needs answering, well you're in the right place. Whether it's a delivery issue, returns, contact details, whatever you want - it's all covered below.

 

If you can't find a answer to your question send us an email at sales@ccpaints.co.uk or call us on 01248 422138.

My order isn't here yet & where is it?

  • Right, you've got a delayed delivery. Here's what we suggest. First track your parcel, using our couriers website tracker which can be found by - Clicking here. If for some reason you have no tracking information, then contact our customer services team info can be found above, and we will get on the case to find an update on where your item/s are located! 

I don't like websites because there is never anyone I can talk to?

  • We understand your frustration, we at CCPaints can do chat as well. Whether it's for any technical assistance, general advice, product issues, account queries or anything else. Our telephone support team are available 9.00-5.00, Monday to Friday to help. If you need to speak to someone then give us a call on our number located above.

I've got my order and there is an item/s missing?

  • Uh oh no need to panic, one of two things could have happened here. The first one is one or more of your products might be on backorder with our supplier. If you haven't already, please check your email, our customer services team will let you know if there is a slight delay with any items on your order. They can also update you how long it will be till you get it. If there is no email there, get in touch with us and we'll see if it was accidently missed off your order.

One of the item/s I've ordered is faulty or doesn't work, what do I do?

  • We aim to get this sorted for you as quickly as possible, contact us via the details listed above.

I am a Body shop looking to 'Bulk Buy Items' who do I speak to?

  • Not a problem, if you'd like to bulk buy items contact us via email with a list of the products and we shall get back to you as soon as possible with prices and a delivery quote. Contact information listed above. 

My country isn't listed on your delivery page, but I still want to place an order?

  • We're working on this one. We want to eventually offer delivery across all areas of the United Kingdom including upper Scotland and Northern Ireland through our website but we need to make some adjustments. In the meantime, contact us via email and we'll arrange a quote for you.

I love a deal, have you got any discount codes I could use or any bulk deals?

  • DISCOUNT CODES - We are always running discount codes on our home page and via our social media pages (links can be found bottom of page)​

  • BULK DEALS - We have a dedicated team to offer you the best possible prices on bulk deals. You can earn money off purchases, social media sharing, recommending a friend & even writing product reviews on things you've enjoyed using! Get in touch to discuss. Alternatively follow our social media pages so you can stay up to date with any special promotions we have running.

I run a 'Social Media Car Club' and I want me and all my members to get a good deal from you?

  • We have a whole list of options so that your club and members can always maintain a discounted rate. If your club has over 100 members and you want to talk more, please do not hesitate to contact us.

If any questions or answers were not listed above please contact us via email at sales@ccpaints.co.uk or call us on 01248 422138